Our Approach
Support Begins With Listening.
Before any plan is written, we take the time to understand the person — how they communicate, what matters to them and what they want their life to look like.
Principles
Twelve commitments that shape every support plan.
Person-Centred Support
Plans start with the person: their preferences, history, communication and goals.
Dignity
Every interaction assumes competence, worth and the right to be treated as an adult.
Choice
Individuals participate meaningfully in decisions affecting their lives.
Strength-Based Practice
We build on what a person can already do rather than cataloguing deficits.
Positive Behaviour Support
Understanding behaviour, reducing unnecessary distress, supporting positive outcomes.
Trauma-Informed Practice
Safety, predictability, trust and choice are built into everyday support.
Cultural Responsiveness
Language, faith, food, family and identity are respected and accommodated.
Community Inclusion
Community belongs to everyone; participation is planned, not incidental.
Independence
We build abilities rather than unnecessary dependence.
Safety
Physical, emotional and environmental safety for residents and staff alike.
Collaboration
Working alongside families, guardians, clinicians and referring professionals.
Continuous Review
Support intensity, strategies and goals are reviewed as needs change.
The Support Journey
Listen. Understand. Plan. Support. Develop. Review. Grow.
- Step 1
Listen
Understand the individual and the people important to them.
- Step 2
Understand
Learn strengths, needs, preferences and circumstances.
- Step 3
Plan
Develop meaningful and realistic goals.
- Step 4
Support
Provide individualized assistance.
- Step 5
Develop
Practice skills and build confidence.
- Step 6
Review
Measure progress and identify changes.
- Step 7
Grow
Create opportunities for greater independence and participation.
Referral Process
Six steps from first contact to beginning support.
- 01
Contact
Talk to GoodHeart.
- 02
Intake
Understand the person's circumstances and goals.
- 03
Assessment
Review support requirements.
- 04
Match
Determine whether an appropriate GoodHeart program and placement are available.
- 05
Plan
Develop the support approach.
- 06
Begin
Start the transition into services.
A Meaningful Life Looks Different For Everyone. Support Should Too.
GoodHeart works alongside individuals, families and community partners to create support built around the person.