About Us
Everyone Deserves The Opportunity To Grow.
Individualized residential and community-based support for adults 18 years and older.
GoodHeart Caregivers was created around a simple belief:
Support should help people participate more fully in their own lives.
Every individual comes to GoodHeart with different experiences, abilities, preferences and aspirations.
Our role is not to define what someone's life should look like.
Our role is to understand what matters to them and provide the appropriate structure, encouragement, relationships and opportunities that can help them move toward their goals.
We believe meaningful support is built through listening, collaboration, respect, opportunity, learning, community, choice and belonging.
Our Vision
Communities where every person has the opportunity to live with dignity, grow with confidence, exercise meaningful choice and experience a genuine sense of belonging.
Our Mission
To provide individualized residential and community-based support that helps adults overcome barriers, develop everyday living skills, strengthen independence, participate meaningfully in their communities and pursue the quality of life that matters to them.
- Person-centred planning
- Safe and supportive residential environments
- Individualized support
- Life-skills development
- Positive relationships
- Behavioural support
- Community participation
- Collaborative planning
- Family and professional partnerships
- Continuous review and learning
Our Purpose
Helping people build lives, not simply receive services.
- Live
- Learn
- Connect
- Grow
- Belong
Our Values
Seven values we are accountable to.
- 01
Dignity & Respect
Every person deserves to be seen, heard and valued.
We recognize the individuality, rights, preferences and lived experiences of every person we support.
- 02
Choice & Self-Determination
People should have meaningful influence over their own lives.
We encourage supported individuals to participate in decisions involving their goals, daily routines, activities, relationships, community involvement, personal development and future planning.
- 03
Safety & Well-Being
Growth happens best when people feel safe.
We work to maintain residential and community environments that promote physical safety, emotional well-being and respectful relationships.
- 04
Inclusion & Belonging
Community belongs to everyone.
We support people in developing meaningful relationships and participating in community life in ways that reflect their interests and abilities.
- 05
Growth & Learning
Everyone has the capacity to develop.
We create opportunities for individuals and staff to learn, develop skills, build confidence, solve problems, explore possibilities and pursue new goals.
- 06
Accountability & Excellence
Quality support requires responsibility.
We promote professional standards, clear documentation, transparency, staff development, continuous improvement, thoughtful decision-making and responsible service delivery.
- 07
Collaboration
Better outcomes are built together.
We recognize the important roles played by supported individuals, families, guardians, social workers, healthcare and behavioural professionals, case managers, community organizations, developmental-service agencies and funding partners. Planning is collaborative wherever appropriate and authorized by the individual.
What We Believe
Nine statements that guide our work.
- 01
People should have opportunities to maximize their abilities.
- 02
People should participate in decisions affecting their lives.
- 03
People should have opportunities to participate meaningfully in their communities.
- 04
People deserve environments that promote safety and dignity.
- 05
Families and support networks can be valuable partners.
- 06
Strong community partnerships create more opportunities.
- 07
Skilled and supported staff provide better services.
- 08
Services should continuously learn and improve.
- 09
Every person's definition of a meaningful life may be different.
Strategic Pillars
How GoodHeart Moves Forward.
- 01
People First
Services begin with the goals, strengths and needs of individuals.
- 02
Quality & Excellence
Develop strong staff, systems and service standards.
- 03
Community Connection
Build relationships that increase opportunities for the people GoodHeart supports.
- 04
Continuous Improvement
Learn from residents, families, staff, partners and outcomes to continuously improve support.
Accountability
Responsible, transparent service delivery.
GoodHeart publishes only information it can verify. Policies, privacy practices, accessibility information, our complaints and feedback process, quality initiatives and service standards are available on request from the intake team.
A Meaningful Life Looks Different For Everyone. Support Should Too.
GoodHeart works alongside individuals, families and community partners to create support built around the person.